 <h3><strong>Hi %{recipient.name},</strong></h3> New message appended to ticket <a href="%%7Bticket.staff_link%7D">#%{ticket.number}</a> <br /><br /><table><tbody> <tr> <td> <strong>From</strong>: </td> <td> %{ticket.name} </td> </tr> <tr> <td> <strong>Department</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody></table> <br /> %{message} <br /><br /><hr /> <div>To view or respond to the ticket, please <a href="%%7Bticket.staff_link%7D"><span style="color:rgb(84, 141, 212)">login</span></a> to the support ticket system</div> <em style="color:rgb(127,127,127);font-size:small">Your friendly Customer Support System</em><br /><img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width:126px" /> 