 <h3><strong>Dear %{recipient.name.first},</strong></h3> Your reply to support request <a href="%%7Brecipient.ticket_link%7D">#%{ticket.number}</a> has been noted <br /><br /><div style="color:rgb(127, 127, 127)"> Your %{company.name} Team,<br /> %{signature} </div> <hr /> <div style="color:rgb(127, 127, 127);font-size:small;text-align:center"> <em>You can view the support request progress <a href="%%7Brecipient.ticket_link%7D">online here</a></em> </div> 