 <h3><strong>Dear %{recipient.name.first},</strong></h3> A request for support has been created and assigned ticket <a href="%%7Brecipient.ticket_link%7D">#%{ticket.number}</a> with the following automatic reply <br /><br /> Topic: <strong>%{ticket.topic.name}</strong> <br /> Subject: <strong>%{ticket.subject}</strong> <br /><br /> %{response} <br /><br /><div style="color:rgb(127, 127, 127)">Your %{company.name} Team,<br /> %{signature}</div> <hr /> <div style="color:rgb(127, 127, 127);font-size:small"><em>We hope this response has sufficiently answered your questions. If you wish to provide additional comments or informatione, please reply to this email or <a href="%%7Brecipient.ticket_link%7D"><span style="color:rgb(84, 141, 212)">login to your account</span></a> for a complete archive of your support requests.</em></div> 