 <h3><strong>Hi %{recipient.name},</strong></h3> An agent has logged activity on ticket <a href="%%7Bticket.staff_link%7D">#%{ticket.number}</a> <br /><br /><table><tbody> <tr> <td> <strong>From</strong>: </td> <td> %{note.poster} </td> </tr> <tr> <td> <strong>Title</strong>: </td> <td> %{note.title} </td> </tr> </tbody></table> <br /> %{note.message} <br /><br /><hr /> To view/respond to the ticket, please <a href="%%7Bticket.staff_link%7D">login</a> to the support ticket system <br /><br /><em style="font-size:small">Your friendly Customer Support System</em> <br /><img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width:126px" /> 