 <h3><strong>Dear %{recipient.name.first},</strong></h3> Our customer care team has created a ticket, <a href="%%7Brecipient.ticket_link%7D">#%{ticket.number}</a> on your behalf, with the following details and summary: <br /><br /> Topic: <strong>%{ticket.topic.name}</strong> <br /> Subject: <strong>%{ticket.subject}</strong> <br /><br /> %{message} <br /><br /> If need be, a representative will follow-up with you as soon as possible. You can also <a href="%%7Brecipient.ticket_link%7D">view this ticket's progress online</a>. <br /><br /><div style="color:rgb(127, 127, 127)"> Your %{company.name} Team,<br /> %{signature}</div> <hr /> <div style="color:rgb(127, 127, 127);font-size:small"><em>If you wish to provide additional comments or information regarding the issue, please reply to this email or <a href="%%7Brecipient.ticket_link%7D"><span style="color:rgb(84, 141, 212)">login to your account</span></a> for a complete archive of your support requests.</em></div> 