 <h3><strong>Dear %{ticket.name.first},</strong></h3> You have reached the maximum number of open tickets allowed. To be able to open another ticket, one of your pending tickets must be closed. To update or add comments to an open ticket simply <a href="%%7Burl%7D/tickets.php?e=%%7Bticket.email%7D">login to our helpdesk</a>. <br /><br /> Thank you,<br /> Support Ticket System