 <h3><strong>Dear %{recipient.name.first},</strong></h3> <div> <em>%{poster.name}</em> just logged a message to a ticket in which you participate. </div> <br /> %{message} <br /><br /><hr /> <div style="color:rgb(127, 127, 127);font-size:small;text-align:center"> <em>You're getting this email because you are a collaborator on ticket <a href="%%7Brecipient.ticket_link%7D" style="color:rgb(84, 141, 212)">#%{ticket.number}</a>. To participate, simply reply to this email or <a href="%%7Brecipient.ticket_link%7D" style="color:rgb(84, 141, 212)">click here</a> for a complete archive of the ticket thread.</em> </div> 